Refund & Cancellation Policy

1. Overview

At getReviews (operated by Praxion Technologies), we believe in complete pricing transparency and customer satisfaction. This Refund & Cancellation Policy details the exact terms and processes governing our software subscriptions, free trial periods, and physical countertop display kits.

2. 3-Day Free Trial

We offer a 3-day free trial on our plans so merchants can explore our dashboard, generate custom review QR codes, and test the customer review flow.

• You will not be billed during the 3-day trial period unless you choose to activate and pay for a subscription.
• You can cancel anytime during your trial with one click from your Billing Settings without incurring any charges.

3. 7-Day Money-Back Guarantee (Software Subscriptions)

For all first-time software subscription purchases (Starter, Growth, and Premium), we offer an unconditional 7-Day Money-Back Guarantee from the date of your initial payment.

• If you are unsatisfied with getReviews for any reason within the first 7 calendar days of your initial subscription payment, email us at theparthpanjwani@gmail.com with your business details to request a full refund.
• Your refund request will be acknowledged within 24 hours, and a full 100% refund will be issued back to your original payment method.

4. Subsequent Subscription Renewals & Cancellations

• Cancellation Anytime: You may cancel your subscription renewal at any time via your merchant dashboard under Dashboard > Billing or by contacting support.
• No Lock-In: Upon cancellation, your access remains active until the end of your current paid billing period, after which your subscription will not renew and no further charges will occur.
• Renewal Charges: To prevent unexpected renewals, reminder notifications are sent prior to annual renewal billings. If an automatic recurring renewal was charged unintentionally, please notify us within 48 hours of the charge for review.

5. Physical Countertop Acrylic Stands & Tabletop QR Displays

Physical countertop stands, acrylic placards, and tabletop QR displays are custom-printed with your business branding, logo, and unique QR codes.

• Custom Manufactured: Because physical stands are customized individually per merchant, physical hardware stands are non-refundable once manufactured and dispatched.
• Damaged or Defective Items: If your physical countertop stand arrives damaged in transit or exhibits manufacturing defects, notify us within 48 hours of delivery at theparthpanjwani@gmail.com or WhatsApp (+91 99199 18374) with unboxing photographs. We will manufacture and ship a free replacement immediately.

6. Refund Processing SLA

Approved refunds are processed through our payment gateway provider (Razorpay). Depending on your banking institution, funds will reflect in your original payment method (Bank Account, UPI, or Credit/Debit Card) within 5 to 7 business days.

7. Contact for Refund Requests