Question 1

How does the customer review flow actually work?

Accepted Answer

A customer scans the minimal QR code on your acrylic countertop stand with their phone camera. A clean mobile page opens instantly. If they had a great experience, they pick a couple of tags and get an authentic, natural draft review created instantly. Tapping 'Copy & Open Google' copies the text and takes them directly to your Google Maps review page to paste.

Question 2

What happens if a customer has a negative experience?

Accepted Answer

If a guest selects 1, 2, or 3 stars, they are never directed to Google. Instead, an elegant private feedback card appears inviting them to share what went wrong with management directly. You receive an alert on WhatsApp within seconds, allowing you to apologize and resolve the issue privately before any public review is posted.

Question 3

Do customers need to download an app or log in?

Accepted Answer

No. The entire experience happens in their default mobile browser in under 10 seconds. No passwords, no downloads, zero friction.

Question 4

Does it support local Indian dialects and languages?

Accepted Answer

Yes! Our Growth and Premium plans support English, Hinglish, and Gujarati. The AI drafts natural conversational reviews using colloquial phrasing that sounds like a genuine local regular.

Question 5

Is there a limit on how many customers can scan per month?

Accepted Answer

No limits whatsoever. Every plan includes unlimited customer scans and unlimited review generations.

Question 6

How do I get my physical stand for the counter?

Accepted Answer

From your merchant dashboard, you can instantly download high-resolution, print-ready designs (PDF, PNG) for counter cards and acrylic table standees. Growth & Premium subscribers can also have premium acrylic countertop stands shipped directly to their storefront.

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